The Refund & Returns Policy lasts 30 days after the purchase date. After 30 days, we cannot offer you a refund or exchange.

Refunds (if applicable)

Thala Box is happy to review damaged or faulty items. If it’s determined that the products were damaged or defective, then a refund will be issued.

Once we receive your returned items, we’ll inspect them, and notify you via email of the outcome of your refund request.

If you are issued a refund, then your refund will be processed within 14 days. If you have any questions, feel free to contact our team.

Returns (if applicable)

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Non-returnable items:

Shipping for returns

We ask that you cover the cost of return shipping and send your item to us using a trackable shipping service or purchasing shipping insurance.